Frequently Asked Questions
Frequently Asked Questions
Whether this is your first time renting or if you've been renting for some time now, we know you probably have questions. To make your life a little easier, we are answering our most frequently asked questions right on our website.
As always feel free to call our leasing office with any question you may have. We are here to help now, and in the future. Without further ado, these are our most frequently asked questions.
Touring the Property
How do I schedule a tour?
Give us a call to schedule a tour.
What do I need to bring with me to the apartment tour?
To tour an apartment, you'll just need to bring a government-issued ID that includes your photo, such as a driver's license, passport or state ID card.
Do I have to make an appointment or do you accept walk-ins?
We do accept walk-ins and we can accommodate walk-ins most of the time. However, if you would like to secure a time with a leasing agent, we recommend that you call in advance.
Do you offer self-guided tours?
We do not offer self-guided tours at this time.
Will I be able to tour the apartment that I'm moving into?
Due to high demand and limited availability on our property we are not able to show the apartments. We are able to provide tours of the grounds.
How do I get to the Leasing Office for my tour?
You can access the leasing office from Lyon street. The office will be on your left as you enter the property.
Does it cost anything to take a tour?
It doesn't cost anything to schedule a tour. Schedule your tour today!
Application Process
How do I apply for an apartment?
You can apply anytime online by clicking on the Apply Now button on our website, or stop by during regular office hours to submit your application in person.
How long does the application process take?
It typically takes 24-72 hrs for credit & background check approval. After that it may take up to 2 weeks to get approved based on the Income limit requirements. If you haven't heard back from us in 2 weeks, please give us a call.
What documents do I need to apply?
Your legal name, proof of income, income tax returns, bank statements, assets verification, and previous residency history. Please call or email the office for application requirements.
What date could I move in on?
Our website will automatically show you the apartments that are available on your desired move-in day. Just visit our floor plan page and select a floor plan and your desired move-in date. We will show you what is available.
What is the application cost and administration fee?
The application cost is $45 per adult. There is no admin fee, but we do charge a $250 holding fee, which is refundable after move-in.
What are the move-in expenses?
We require a security deposit. The security deposit can be as low as $500, for those with excellent credit and as high as $1000 for those with less than optimal credit. The security deposit is refundable. We also require first month’s rent or a prorated amount, depending on the move-in date.
Do you require a security deposit?
We require a security deposit. The security deposit can be as low as $500, for those with excellent credit and as high as $1000 for those with less than optimal credit.
Application Requirements
Do you offer short-term leases?
No, we do not offer short-term leases. Our minimum is 12 months and then month to month after that.
Do you accept first-time renters?
Yes, we do accept first-time renters. No renter history, no problem.
Do you accept people with bad credit, no credit or bankruptcy?
We do. For those with bad credit or no credit we can help you improve your credit, after you move-in, with RentPlus. If you have had a bankruptcy, it will need to have been discharged. For those with no credit, we may require an additional deposit.
Do you accept evictions, are you a 2nd chance apartment?
We are not a 2nd chance apartment. All outstanding past rent must be paid in full to qualify.
Do you accept vouchers?
We accept vouchers, but applicants must still meet our standard rental criteria.
Do you do a background check?
Yes, we do a background check and credit check. Sometimes additional information is needed after the initial screening, but most of the time a basic background check is enough.
What is the income requirement? (ex. 2x rent, 3x rent, etc.)?
Our total/net household income requirement is 2.5x the monthly rent. The easiest way to figure this out is to check the pricing on our floor plan page and multiply it by 2.5. If your total household income before tax is equal to or greater than this amount, you meet the income requirement.
Do you allow co-signers or guarantors?
We do not accept co-signers and guarantors.
Do you offer Corporate leases?
We do not offer corporate leases at our property at this time.
Monthly Costs
What is included in the listed monthly rent?
On-site maintenance and on-site management are two of the perks included with the rent. Here is a list of other items:
- Access to all of our amenities
- Monthly resident events
- Carport parking
What are the additional monthly fees?
Monthly Fees:
- Gas
- Electric
Optional
- Internet
- Pet fees
- Renters insurance (We recommend that our residents sign up for renter’s insurance. We offer liability only renters insurance at $14 per month)
- Rent Plus ($8.95 a month helps build your credit score by reporting your on-time payments to credit bureaus)
Water, sewer and trash are included with the rent!
About the Apartments
What appliances come standard?
Standard appliances include a stove, garbage disposal and a heater/AC wall unit.
Do you offer valet trash services?
We do not offer valet trash services at this time.
Do you offer in-home washers and dryers?
We do not offer washers and dryers.
Do you offer furnished apartments?
We do not offer furnished apartments.
Do you have on-site management?
Yes, we have on-site management.
Do you have on-site maintenance?
Yes, we have on-site maintenance.
Do you offer package receiving?
No, but packages can be delivered directly to the individual apartments.
What are the building's quiet hours?
The building's quiet hours are from 11:00 pm to 8:00 am.
Is parking available on the property?
Yes, parking is available onsite at no extra charge. Residents in our 1-bedroom apartments are given one assigned parking space and residents in our 2 bedroom apartments are given two parking spaces. We also have designated visitor parking.
What are the office hours?
Our office hours can be found on our contact us page.
Do you allow smoking within the community?
We are a non-smoking community, smoking is not allowed.
Do you have extra storage units or garages that I can rent?
No, we do not have garages or extra storage units.
Do you offer wheelchair accessible units?
Yes we do, please contact our leasing team for availability.
Community Amenities
What amenities does the property offer?
We offer 6 swimming pools, a soccer field, playground, onsite preschool and more. Visit our amenities page to see our full list of apartment and community amenities.
What are the pool hours?
We have 6 swimming pools on our property and the pool hours are from 8:00 am to 10:00 pm.
Pet Policy
Is your community pet friendly?
We are a pet friendly community!
Do you have an onsite dog park?
Yes, we do have a fenced dog-park. Visit our amenities page to see our full list of community amenities!
What is the max number of pets that you allow per apartment?
We allow up to 2 pets per apartment home.
What are the pet breed restrictions?
We believe in doing all that we can to create a safe community for our residents and we restrict certain dog breeds: Please see our pet policy for details.
What are the pet weight restrictions?
The max weight limit is 50 lb. per pet.
What are the pet fees?
Pet fees include a refundable pet security deposit of $250 (per pet) and a monthly pet rent of $25 (per pet).
Location
What's the nearest cross streets to the property?
We are located off of Lyon Street, with quick access to I-5 and Cost Mesa Freeway (55). The nearest main roads are McFadden Ave.and Grand Ave.
Which school district are you in?
Our property is located in the Santa Ana School District. The nearby schools are John F. Kennedy Elementary, and Robert Heideman Elementary Schools, Columbus Tustin Middle School, and Century High School.
Is there public transportation within close proximity of the buildings?
Public bus stops are located on McFadden Avenue and Chestnut Avenue.
Where do residents shop?
Superior Grocers, Food 4 Less and Albertsons are all less than 10 minutes from Warwick Square.
Moving In
How do I set up my utilities?
We will set up all utilities for you for a stress-free move-in. Gas and electric will be billed with your monthly rent. Water, sewer and trash are paid by the property!.
Am I required to purchase renter's insurance?
We recommend that our residents sign up for renter’s insurance. There are a number of companies that provide renter’s insurance and we also offer liability only renter's insurance for $14 a month.
How can I build my credit while paying my rent?
Build your credit by paying your monthly rent on time! Learn more at Rent Plus.com.
How do I pay rent?
You may pay rent online by logging into the resident portal at the top of our property website, or you can stop by the office during regular business hours.
Which payment methods can I use to pay rent?
We accept ACH, credit cards, money orders, and cashier's checks.
Still have questions?
Call us today, and our friendly leasing team will be happy to answer your questions.
Resident FAQs
An item in my unit needs repair. How do I get help?
Our residents are our #1 priority. We strive to respond to service requests promptly to ensure your home is maintained to your satisfaction. Non-emergency service requests are handled during regular business hours. You can request maintenance service from the convenience of your own home via our resident portal. You may choose to be present and give us a preferred time to come by or you may give us permission to enter in your absence. You can also download the RentCafe Resident App from Google Play or Apple App Store for quick access to your resident portal.
Do I have to be present for a service technician to perform work?
No, you do not need to present for a service request, but we do need prior permission to enter your apartment. If you would like to be present, you can set up an appointment in the resident portal.
What happens if I am locked out?
If you are locked out you can call our emergency maintenance number, which can be found in the resident portal. There is a lockout fee.
Am I required to purchase renter's insurance?
You are required to have renter's insurance. You may upload proof of renter's insurance or purchase insurance through our partner LeaseTrack
Am I allowed to decorate the apartment without penalty?
Residents are not allowed to decorate the apartments. There is a fee for any damages or material changes to the apartments.
If my situation changes can I get out of my lease?
Yes, there is a termination clause in the lease. Additional fees may apply.
Can I sublet my apartment?
No, we do not allow subletting.